Some security companies have a policy of waiting up to 3 minutes before responding to your alarm. They wait to see if someone is going to call back and cancel a false alarm. While this is within the limits of the alarm industries standards, we disagree with the delayed response practice. We believe that whenever your alarm is activated seconds matter.
By waiting for you to call back to cancel an alarm they save personnel time for cancelling an alarm and dispatching the police, while this saves them money over time, we believe it is not the right way to respond to your emergency.
At U.S. Security we believe that seconds matter
U.S. Security averages one of the fastest response times in the nation. Our response time week after week averages 10 seconds. How do we do this? We always strive for excellence, we train and drill our operators to respond to each alarm as fast as possible.
When your alarm is activated our responders will be calling you (usually within 10 seconds) to see if you opened a door by mistake. If you answer and give the correct password and tell us it was a mistake we don't dispatch the police. However, if no one answers we immediately dispatch the police and follow up with a call to your call list to let you know there was a break in and that the police are on the way.
We believe that when an emergency arises seconds matter !